Delivery & Returns
All deliveries are free of charge for ÉTAUDORÉ customers. Where applicable, we also cover all tax and customs fees — so you can enjoy a seamless experience from order to delivery.
Seamless Delivery
Based in Switzerland, with artisan production in Poland, we are pleased to offer free delivery to Switzerland. Germany, France, Italy, Denmark, the Czech Republic, Liechtenstein, and the entire Benelux region.
Customers in the listed countries are welcome to place their orders directly via our website or reach out to us at info@etaudore.com for personal assistance.
We have carefully evaluated the best delivery options for our customers to ensure a smooth and hassle-free experience:
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Furnish Collection – Delivered by our trusted partner, offering top-notch delivery and assembly services. The delivery team will arrive at your home or office at a pre-agreed date and time, unpack the furniture, dispose of all packaging materials, place the furniture in your chosen room, and, if needed, assemble it. All of this is already included in the price - no extra charges!
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Decorate Collection – Delivered directly to your door by FedEx.
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Unwind Collection – Shipped straight from our HQ in Thalwil via Swiss Post.
As always, delivery and all fees are included in the product price - no surprise bills!
Returns
We do not accept returns for products from Furnish and Decorate collections, as they are all custom made to order.
Products from the Unwind collection can be returned to ÉTAUDORÉ, in an undamaged and unused condition, with the customer covering the shipping cost, within 14 days of receiving them.
The return policy is clearly stated for each product.
If your product arrives damaged, or you have any other concerns about your order, we will be happy to assist you - please contact us at info@etaudore.com
